Answering Service | Live Operator Answering Service | Business Call Center | A Better Answer Service

FAQs

FAQs

Q: Is there a contract to sign?
A: No. Answerphones services are based on a month to month agreement. We earn your business everyday.

Q: Do you charge extra for Holidays, or Weekends?
A: Answerphone never charges extra to answer your calls on Holidays or Weekends

Q: Do you ever outsource your call centers overseas?
A: NO. Answerphone never has and never will.

Q: How do I get my messages?
A: You can have your messages sent to you by email, text, fax, or phone.

Q: Do you have HIPAA compliant messaging
A: Yes. We offer ‘secure messaging’ for text delivery as well as email encryption.

Q: How long does it take to start using your service
A: Most new accounts can be started within 24 hours after we receive the account information. Complex accounts may take a little longer. If you have an emergency, we will work with you to get up and running within hours.

Q: What if I wanted to hear a particular call, are the calls recorded?
A: Yes, we have a state of the art recording system, and we can forward you that recording in a digital format.

Q: I have certain clients that may need to be put right through to me, or one of my staff, can you do this?
A: Absolutely, We call this call patching. Our operator will put the caller on hold, dial the correct party, announce the caller, and then connect them.

Q: Our on-call schedule changes frequently, and we need to update it often. Do I have to call these changes in, or is there an easier way?
A: You are a perfect candidate for our online on-call scheduler. This real-time scheduler is available to you 24/7 from anywhere there is internet access. The changes will be seen by our operators as soon as you hit enter.

Albany NY Answering Service