Privacy Policy
Answerphone (“we”, “us”, “our”) operating at abetteranswer.net is committed to protecting the privacy of our customers, end-users and visitors (“you”, “your”). This Policy explains how we collect, use, disclose, retain and protect information when you interact with our website and our answering/phone-message services (the “Services”).
1. Information We Collect
We collect information from you in two principal ways:
a) Information you provide. When you sign up for our Services, contact us, or instruct us to handle incoming calls/messages for your business, you may provide:
Your business name, contact name, address, email, telephone number.
Forwarding numbers, script instructions, escalation contacts.
Caller or messaging data you provide us (e.g., caller name, phone, message content) in connection with your account and Service usage.
b) Automatically collected information. When you visit our website or use online portals, we may collect:
Device and browser information (IP address, browser type/version, operating system, time zone, language).
Usage information (pages visited, links clicked, time spent on pages).
Cookies and similar tracking technologies for site-functionality, analytics and improvements.
2. How We Use Your Information
We use the information described above to:
Provide and maintain the Services, including processing calls/messages, routing, logging and delivering caller information to you.
Manage your account, billing, support, and communications regarding the Service.
Improve our website, Services, and customer experience through analytics and administrative purposes.
Send operational notices and Service-related communications (non-marketing).
3. Sharing and Disclosure
We do not sell your personal information. We may share or disclose information as follows:
With service providers, contractors or partners who perform functions on our behalf (e.g., telephony providers, hosting, email/SMS gateways), under confidentiality obligations.
To comply with legal obligations, respond to lawful requests by public authorities, protect rights, safety or property of our company, users or the public.
In connection with a corporate transaction (sale, merger, asset transfer) the information may be transferred.
Where you instruct or permit us to share your data.
4. Data Retention & Transfers
We retain your account information and message logs for as long as required to provide Services, maintain business records, comply with legal obligations, or as otherwise permitted. We may transfer data to, and store it in, jurisdictions outside your country (including the United States) where privacy protections may differ—but we apply reasonable safeguards.
5. Cookies & Tracking Technologies
We use cookies, web beacons, logs and analytics to monitor website usage, improve our Services and for performance. You can disable or clear cookies via your browser settings, but this may affect functionality.
6. Security
We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of any information.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information such as access, correction or deletion. Because much of the information we handle may be collected on behalf of our customers (i.e., you as the subscriber instructing us to manage calls/messages), our obligations to respond may depend on those customer relationships.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact:
Answerphone, Inc. d/b/a A Better Answer
1230 Central Ave, Albany, NY 12205
[email protected]
800-234-8279
