answerphone-albany-call-center

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Personalized Answering Service
It all starts with understanding YOUR needs. Whether you’re a Fortune 100 company or a one-person startup, WE CARE about providing customized telephone answering and call center services that are ideal for you and your clients.
We’ll take the time to learn about your operations and explore, with you, options for meeting YOUR goals.  We value simplicity, but if your needs are complex, you’ll have choices from an almost infinite set of sophisticated features seamlessly tailored to suit your company’s needs and desires.

A Caring Voice Answerphone offers a full suite of telephone answering and call center services, including email and web-based apps, 2-way texting, voice mail, IVR, appointment scheduling / reminders, and much more. As live agent services are the heart and soul of our operations, we spend the time and money it takes to recruit, train and retain people that are among the best in our industry. When YOUR clients call, they deserve to be answered with as capable and CARING a voice as would be your own.
Technology Our online customer relationship management software enables you to input your schedule, update us on your status, retrieve messages and monitor call recordings, from anywhere in the world. We continuously update and upgrade our in-house technology and capabilities, so that YOUR choices and service features are always cutting edge.

 

Local Call Center Presence
With local phone numbers in hundreds of cities nationwide, we’re only a local call away from you and your callers.

Flexible Answering Service Packages
Answerphone provides comprehensive and customizable service plans for small businesses to international corporations, from medical offices to construction companies, and on budgets of just about any size: large, small, and everywhere in between. Whether you are in need of telephone answering or call center services, we have options that will WORK FOR YOU.

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Please contact us – We would be honored to have you join our community.

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‘I just wanted to drop you a quick note to let you know how pleased we are with your services. It took 12 years of going through answering services to find your company and we are extremely happy. Your operators are professional and efficient. Our messages are relayed to us as we had requested and in a timely manner. The operators are good at running things by us that they are unsure of. I wish you would use me as a reference ….remember, I used to own my own answering service many years ago and your company has been the only one to satisfy our high standards for professionalism and good business practices.”
Patti Aldi
Aldi’s Roofing Co., Inc.

Click HERE to read more testimonials.

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Call Center Agents are rigorously trained, highly experienced and detail-oriented with the skills to communicate in a personalized fashion, recite scripted content (if applicable), and collect and convey information accurately and efficiently. Your callers and clients will receive professional, courteous, individualized and CARING service, making YOUR business shine.

National Answering Service Capabilities. As a client of Answerphone, you would have access to the resources of a national-scale telephone answering service and business call center, operating in a 24 x 7 x 365 environment.
With a 60+ seat State-of-the-Art Contact Center, offices in several states, and nearly 100 employees, you’ll receive dependable, consistent and superior results. We are confident we can earn your TRUST.

Dynamic Culture
Answerphone is a two-time honoree [2012 & 2011] of The Inc 5000, “The 5,000 Fastest-Growing Companies In America”. We got there by listening to the needs of our clients, working hard on the many details of our telephone answering and call center services, and continuously monitoring and improving quality. We expect to re-join this list many times in the years to come.